Welcome to the blog of the Service Systems Research Group. The Next Generation Office of the City of Edmonton in collaboration with the School of Business and the Department Computing Science of the University of Alberta are developing a course exploring the uses of Social Media and Virtual Worlds technologies for supporting Citizen-Centred Service Delivery.
The first meeting was on October 28, 2010.
Dr. Messinger reviewed his work on the hierarchy of engagement, and
Dr. Stroulia commented on how this hierarchy parallels the major technologies and evolution phases of the web.
Next, Kristen Smirnov (PhD Candidate in Marketing, School of Business) and David Chodos (PhD Candidate, Computing Science Department) demonstrated how to get started with Second Life.
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